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Frantic Puzzles - Privacy Policy

Frantic Puzzles is committed to preserving the privacy of all visitors to this website. Please read the following privacy policy to understand how we use and protect any information you provide to us.

By becoming a member of Frantic Puzzles you consent to the collection, use and transfer of your information under the terms of this policy.

1. Basic identification and contact information

This data, together with any other information you wish to provide to us, is used:
1.1.  to provide you with the services you request;
1.2.  to maintain our accounts for invoicing and billing;
1.3.  to enable us to answer your enquiries;
1.4.  to verify your identity for security purposes;
1.5.  to help make our website useful to you.
1.6.  We only use your mobile number to authorise your account or for you to receive information you have specifically requested.
We NEVER send SMS marketing messages, nor will your mobile phone number be passed to any third parties.
Information which does not identify any individual or company may be used in a general way by us to provide class information, for example relating to demographics or usage of a particular page or service.

2. Protecting your information

Your information will be stored by us on our secure servers;
2.1.  we do not share your details with any third party;
2.2.  your email address is never presented in such a way as to accessible to web "crawlers" or "spiders";
2.3.  any financial information you provide for payments will be collected directly through the appropriate payment portal and no such information is stored by us in any way;
2.4.  we employ security measures to protect your data from unathorised access and against unlawful processing, accidental loss, destruction and damage;
2.5.  we will retain your information for a reasonable period or as long as any applicable law requires.

3. Your information that we DO show on the Frantic Puzzles website.

3.1.  Your username is used to indentify you as a player or winner of prize puzzles to other users.
3.2.  Your forename, first letter of your surname and postal town is used to indicate the winner of a prize puzzle,
e.g. "John S of Huddersfield"
3.3.  Any feedback or testimonial you provide to us may be used for marketing purposes on the website, or in other forms of advertising. Any identifying information beyond that outlined in 3.2 will not be used unless permission is given.

4. Cookies.

Cookies are small amounts of information which we store on your computer. Cookies make it easier for you to use the website be "remembering" your preferences and account information. Information stored in these cookies is encrypted for your safety whilst using public computers.

5. Disclosure to Government and their agencies.

We are subject to the laws of the UK. We may be required to give information to legal authorities if they so request with the proper authorisation, such as a search warrant or court order.

6. Information request.

You may see the information we hold about you at any time, and may request us to update any of your information. Most of the information can be updated yourself through "My Account" using your username and password. Please contact us at the address below. To better safeguard your data, we will take all reasonable steps to verify your identity before granting access or making amendments.
This privacy policy has been compiled so as to comply with current UK and EU legislation, so far as we are aware. If you have any question please contact us:

Dark Peak Technologies
The Pinfold Hassop Road
Calver
HOPE VALLEY
S32 3XN

info@franticpuzzles.com